Terms and Conditions
In purchasing from this website, you indicate your understanding and agreement to terms and conditions set out below.
All retail prices are in Australian dollars and include Goods and Services Tax (GST) of 10%. Blue Dog Glass reserves the right to change prices at any time without prior notice.
Prices quoted do not include freight or insurance
All goods must be paid for in full prior to the release of the goods for delivery. Payment of goods is due within 7 days of an invoice being created, if payment is not made within this time the goods will be returned to stock.
Payment may be made via credit card, paypal or direct deposit; funds must be cleared before goods will be released. Credit card payments will not be processed until the order is processed by staff.
Credit is not offered by Blue Dog Glass.
Please note that Blue Dog Glass does not keep records of credit card details, you will be asked for your credit card number for each transaction.
On average orders will be processed 3-5 business days (ie Monday -Friday) from the date the order has been placed.
While we aim to accurately display the colour of products, some colours may vary slightly from those displayed by your computer monitor.
Occasionally an item you wish to order may be out of stock due to popularity or manufacturer out-of-stock. In the event that a product is out of stock you will be notified by email, we are happy to suggest substitutions for any out of stock glass.
Goods that are out of stock will not be placed on back order. Customers will not be charged for out of stock items and in the case of Paypal payments a refund will be given.
A special order may be placed for regular stock items at greater quantities than we standardly carry, larger glass sheets or bulk products. When you request special order glass, we will notify you of the expected date of availability based on information from the manufacturer. When you confirm a special order you are committed to the product and payment in full. Special order items cannot be canceled nor returned for any reason.
Cancellation and changes of orders
Cancellation and changes of orders must be received in writing.
We use personal information only for the purpose of processing an order or communicating with a customer/member. We treat this information as private and confidential and we will not disclose this information to third parties unless required by law. This promise includes distribution of your personal information to mailing lists or surveys. If you provide us with an email address or phone number, you consent to electronic communication such as notices or reminders being sent to you via that address or number. You can opt out at any time by contacting us directly.
Credit card details are not help by Blue Dog Glass and all numbers are deleted from our system as soon as the order has been processed. Credit card details are encrypted when delivered to us.
All orders will be dispatched once payment confirmation has been received. We will pack your goods and find the most reasonable freight quote from a reliable freight company or Australia Post. We will then confirm this freight cost with you prior to shipping. Tracking numbers are available by request. If you would like express delivery, please call or email us to arrange a quote.
Orders will be shipped via Australia Post or courier services and be delivered between Monday to Friday 9am to 5pm excluding Public holidays (subject to their terms and conditions).
Please make sure all customer shipping details are correct as we cannot redirect any orders once they have been dispatched.
All parcels are sent via the terms and conditions of the carrier and may require a signature upon delivery.
We can ship full sheets of glass, however this will only be shipped in a wooden glass case, we suggest shipping in volume as shipping costs tend to be the same for 1 sheet or anywhere up to 20 sheets. Quotes for shipping cases of glass will be supplied as requested.
Damage, Defects and Loss in Transit
Blue Dog Glass products are packed to arrive in good condition. All reasonable care is taken to ensure goods arrive in a condition expected by the customer. Blue Dog Glass utilises the freight services of third party providers such as Australia Post and Road Freight Carriers
If there is obvious damage upon arrival from the carrier, the customer is responsible for
a) Inspecting goods upon receipt
b) noting damage in writing on carrier’s paperwork (non Auspost deliveries)
c) Photographing any damage
d) immediately contacting the supplier to file a damage claim
e) providing photographs of the damaged item/s and packaging along with Invoice number, item numbers and quantities within 7 days of receipt of delivery
Please note that photo documentation of all damaged items is required prior to issuing credit for damage. Claims for multiple items MUST be accompanied by individual photos OR an image of all pieces in one file. Approved credit values will be applied to a customer’s account for future use.
Any complaint concerning damage, short delivery, loss in transit or defect must be made within 7 working days of the customer receipt of the receipt of the goods. If the complaint is not made within that time, the customer loses any right which the customer may have had in respect of the complaint.
Return of Goods
ALL GLASS SALES ARE FINAL. RETURNS WILL NOT BE PERMITTED FOR SHEET GLASS, FRIT, STRINGER AND RIBBONS, RODS, CONFETTI AND GLUES.
In limited instances a return may be authorised. Prior to returning any goods you must obtain a written authorisation from Blue Dog Glass. No goods may be returned without authorisation from Blue Dog Glass.
It is your responsibility to inspect and check the goods as soon as reasonably practicable after delivery to ensure that the quality, condition, quantity and specifications of the goods conform to the original order. Any claims must be made in writing within 7 days.
All requests for returns must be received within 7 days of receipt of the goods and returned within 14 days. Restocking fees may apply.
If authorisation to return goods is accepted by Blue Dog Glass, they must be returned in original packing and in saleable condition.
To qualify for wholesale prices, you need to be an established, registered business with an ABN. We accept applications from schools and all types of businesses; however, your business must have a connection to the glass, craft, and/or art industry. Artists trading under their name can apply for wholesale status; however they must have an ABN.
Please note that your application will be automatically denied if you:
-Are not directly connected to the glass, craft and/or art industry
-Do not actively promote or market your business through a retail store, gallery, online store or other approved marketing strategy.
-Do not meet the minimum purchasing amounts.
Our wholesale structure has three tiers as follows:
Tier 1 (12% discount): First order = $800; Yearly spend = $2,400
Tier 2 (22% discount): First order = $1,500; Yearly spend = $4,800
Tier 3 (33% discount): First order = $2,500; Yearly spend = $10,000
Account Status and Review
The status of your account will be reviewed each financial quarter. In an effort to keep our records accurate, you may be asked periodically to provide updated information regarding the status of your business. Accounts showing no activity for more than twelve (12) months will be deactivated.
Allow 10 business days for your application to be processed. You will be notified by email when your account is approved and opened.
To apply please fill out a wholesale application and return it to Blue Dog Glass along with a copy of your business registration form.